THE FINE
PRINT.

Last updated: 27 September 2026

SJELF. respects your privacy and handles personal data carefully. This privacy policy explains in plain language what data we collect, why we collect it, whom we share it with, how long we retain it and what rights you have.

WHO WE ARE

SJELF. is a trading name of D Ent Consulting, a sole proprietorship based in the Netherlands. D Ent Consulting is the controller for personal data processed through this online store.

Trading name: SJELF.
Registered business name: D Ent Consulting
Business address: Prickwaert 34, 3363 BC Sliedrecht, Netherlands
Chamber of Commerce number: 92779999
VAT identification number: NL004979578B05
Email: hello@sjelfmusic.nl
Telephone: 06 17663418

Visits to the business address are by appointment only.

PERSONAL DATA WE PROCESS

The data we process depends on how you use SJELF. It may include:

• Contact and address details: name, email address, telephone number, billing address and delivery address.
• Order details: products ordered, order number, order amount, discounts, delivery, returns, complaints and previous transactions.
• Payment details: payment method, payment status and limited transaction details. Full card or bank details are processed by the selected payment service and are not fully visible to SJELF.
• Account details: login and account information when you use a customer account.
• Communications: messages you send by email or through our forms, including any photographs of damage or an incorrectly delivered product.
• THE SJELF 100: your name, email address, chosen artist and album and, only where you give separate consent, your email marketing subscription.
• Technical data: IP address, device and browser details, cookie data and information about website use, such as pages visited and cart actions.
• Marketing preferences: your consent, unsubscribe status and preferences for email marketing and cookies.

WHY WE USE THIS DATA

We process personal data only where there is a valid legal basis:

• Performance of the contract: to process orders, confirm payments, dispatch products, handle returns and provide customer service.
• Legal obligation: for our financial administration, tax obligations, consumer rights and handling statutory requests.
• Legitimate interest: for security, fraud prevention, improving the store, handling questions and complaints, establishing or defending legal claims and fairly counting and managing votes for THE SJELF 100. We always weigh your privacy interests in doing so.
• Consent: for email marketing and analytics or marketing cookies requiring consent. You can withdraw consent at any time.

SHOPIFY AND OTHER SERVICE PROVIDERS

Our store is hosted by Shopify. Shopify processes data to operate the store, checkout, customer accounts, forms and other store features. Further information is available in Shopify’s privacy policy.

To provide our services, we may share data with:

• Shopify and the Shopify apps we use, including Shopify Forms;
• payment service providers offered at checkout, such as Shopify Payments, PayPal and Klarna;
• PostNL and other delivery or returns partners;
• suppliers or fulfilment partners, only when necessary to fulfil an order;
• email, hosting, accounting and technical service providers;
• Google and Meta for analytics or advertising, but only insofar as the required cookie consent has been given;
• professional advisers, regulators or public authorities when legally necessary.

We do not sell your personal data. Service providers may use personal data only for the agreed services or for their own processing where they are independently responsible for it.

CUSTOMER REVIEWS.

We use WebwinkelKeur to collect and manage customer reviews. To invite you by email to leave a review after an order, we share your name, email address and order number with WebwinkelKeur. These details are used to send and manage the invitation and verify the associated customer experience.

Writing a review is voluntary. If you do not wish to receive review invitations from SJELF., please let us know at hello@sjelfmusic.nl.

If you write a review, WebwinkelKeur processes, among other things, your name, email address, IP address and review text. Your review and the name displayed with it are published publicly. WebwinkelKeur may contact you for clarification or verification. We may use the review to respond to your experience and improve our service.

According to WebwinkelKeur’s user terms, data for review invitations is retained for three years. Published reviews remain visible until removed; you can edit or delete your own review.

More information about how your data is processed and your rights is available in WebwinkelKeur’s user terms:
https://www.webwinkelkeur.nl/kennisbank/consumenten/why-webwinkelkeur/gebruikersvoorwaarden/

COOKIES AND ANALYTICS

We use necessary cookies to operate the store, cart, checkout, security and cookie preferences. Analytics and marketing cookies are placed only when consent is required and has been obtained.

You can make and subsequently change your choice through the cookie banner or privacy preferences on our website. Withdrawing consent does not affect cookies strictly necessary for the store to function.

EMAIL MARKETING

We send marketing messages only where legally permitted. Where we request consent, the choice is voluntary and the checkbox is not preselected. You can unsubscribe at any time using the link in each marketing email or by contacting us. Unsubscribing does not affect necessary communications about an order, return or account.

RETENTION PERIODS

We retain personal data no longer than necessary. In principle, we apply the following periods:

• order, invoice and payment records: 7 years, or 10 years where a longer tax retention obligation, such as EU OSS recordkeeping, applies to a transaction;
• questions and general enquiries: up to 2 years after they have been fully resolved;
• returns, complaints and warranty data: for as long as necessary to handle the matter and any statutory claims;
• photographs submitted with an issue: up to 6 months after the issue is resolved, unless required for an ongoing dispute;
• THE SJELF 100 voting data: as long as needed to compile the relevant list and up to 12 months after publication of that edition;
• customer account data: while the account is active; after deletion, we retain only data still required by law or for an ongoing order;
• email marketing: until you unsubscribe. Evidence of consent or unsubscribing may be retained longer where necessary to comply with legal obligations;
• security and technical logs: generally up to 12 months, unless an incident or legal obligation requires longer retention.

INTERNATIONAL TRANSFERS

Some service providers, including Shopify, Google and Meta, may process personal data outside the European Economic Area. Where this happens, we use a legally permitted transfer mechanism, such as an adequacy decision or approved standard contractual clauses.

SECURITY

We take appropriate technical and organisational measures to protect personal data. No method is entirely without risk. Please do not include unnecessary sensitive information in free-text fields and use only the secure checkout for payment details.

YOUR PRIVACY RIGHTS

Depending on the circumstances, you have the right to:

• request access to your personal data;
• have inaccurate data corrected;
• have data erased;
• have processing restricted;
• object to processing based on legitimate interests or to direct marketing;
• receive data in a portable format;
• withdraw previously given consent.

Send your request to hello@sjelfmusic.nl. We may request additional information to verify your identity. We generally respond within one month. Where legally permitted, this period may be extended; we will inform you in good time.

If you are dissatisfied with how we handle your data, please contact us first. You also have the right to complain to the Dutch Data Protection Authority.

AUTOMATED DECISION-MAKING

SJELF. does not make solely automated decisions that have legal or similarly significant effects on you. Product recommendations or personalised advertisements are not such decisions.

CHILDREN

Our services are not specifically directed at children under 16. We do not knowingly collect children’s personal data without valid consent. Please contact us if you believe this has happened.

CHANGES

We may amend this privacy policy when our practices, services or the law change. The current version is always available on this website. We will inform you of significant changes where legally required.

CONTACT

Questions about privacy or wishing to exercise a right? Contact hello@sjelfmusic.nl, call 06 17663418 or write to SJELF. / D Ent Consulting, Prickwaert 34, 3363 BC Sliedrecht, Netherlands.

Last updated: 22 October 2026

TERMS OF SERVICE

At SJELF. you will find vinyl, music products and the stories that accompany them. These terms explain what you can expect from us when you place an order. Mandatory statutory consumer rights always remain applicable.

ABOUT SJELF.

Trading name: SJELF.
Registered business name: D Ent Consulting
Legal form: sole proprietorship
Business address: Prickwaert 34, 3363 BC Sliedrecht, Netherlands
Chamber of Commerce number: 92779999
VAT identification number: NL004979578B05
Website: www.sjelfmusic.nl
Email: hello@sjelfmusic.nl
Telephone: 06 17663418

Visits to the business address are by appointment only.

APPLICABILITY

These terms apply to offers and orders through www.sjelfmusic.nl. The version available when you ordered applies to that order. You can view and save these terms before ordering.

OFFERS AND CONTRACT

We describe products, prices, availability and any different delivery periods as carefully as possible. A contract is formed when we have confirmed your order electronically.

An obvious mistake, clear pricing error or error that you should reasonably have recognised as such does not bind us. If an ordered product is unexpectedly unavailable, we will contact you and refund the amount paid for it.

PRODUCTS AND PRICES

All prices are displayed in euros and include VAT unless clearly stated otherwise. Shipping and any other charges are shown before you complete your order.

Images aim to represent a product as accurately as possible. Colours may vary slightly due to screen settings. The delivered product must nevertheless match its description and what you may reasonably expect from it.

For second-hand vinyl (PRE-LOVED), we describe condition and known characteristics as carefully as possible. Normal wear consistent with the stated condition is not a defect.

ORDERING AND PAYMENT

You receive an email confirmation after ordering. You can pay using the methods available at checkout. Payments are securely processed by the selected payment service provider.

BUILD YOUR SJELF

Participating vinyl, CDs, cassettes and PRE-LOVED vinyl automatically receive a fixed saving per order. Custom Vinyl, Custom Slipmat, accessories, gift cards and shipping insurance do not count. One ordered album or album set counts as one item.

• 3 releases: €3 discount;
• 4 releases: €4 discount;
• 5 releases: €5 discount;
• 6 releases: €6 discount;
• 7 releases: €7 discount;
• 8 releases: €8 discount;
• 9 releases: €9 discount;
• 10 or more releases: €10 discount.

The maximum saving is €10 per order. It cannot be combined with other product or order discounts.

The discount applies to participating products, not shipping charges. If you return part of an order, the discount is recalculated based on the participating products you keep. The difference may be deducted from the refund.

SHIPPING AND DELIVERY

You can choose additional carrier shipping insurance at checkout for €3.50 per order. This option is off by default. The surcharge also applies when standard shipping is free.

Standard shipping per order costs: Netherlands €5; Belgium and Germany €6; France and Luxembourg €8; Denmark and the United Kingdom €10. Standard shipping is free from €125 after discounts. Standard shipping remains included for Custom Vinyl.

We usually dispatch orders within 1 to 5 working days unless a different dispatch period is stated for a product or during ordering. Delivery time after dispatch depends on the carrier and destination country. For pre-orders or products temporarily unavailable for immediate delivery, the period stated with the product applies.

Where available, you receive a tracking code. If an order is delayed, we inform you as soon as we become aware. If delivery does not occur within the agreed period, you may give us a reasonable additional period. If delivery still does not occur, you may terminate the contract and we will refund the relevant amount.

SJELF. remains responsible for loss or damage until the order has been delivered to you or your designated recipient, unless you independently appoint a carrier outside the options we offer.

COOLING-OFF PERIOD AND WITHDRAWAL

For an online order, you generally have the statutory right to withdraw without giving a reason within 14 days following the day of receipt. If multiple products from one order are delivered separately, this period starts after receipt of the last product.

You can notify us through WITHDRAW FROM AN ORDER, using the model form at the bottom of our returns and refunds policy, or by another clear statement emailed to hello@sjelfmusic.nl. You do not need to give a reason.

After withdrawal, we refund the amounts due within 10 days at the latest.

After notifying us of withdrawal, you have a further 14 days to send the products back.

Open the printable model withdrawal form.

RETURN COSTS

Returns use SJELF.’s PostNL return label. Returns are always free.

Notify us of your return first. We then send confirmation, return instructions and the return label.

For a damaged, defective, incomplete or incorrectly delivered product, SJELF. pays the necessary return costs.

RETURN ADDRESS

Returning something? We arrange your free return label.
Contact hello@sjelfmusic.nl, preferably including your order number. We send you a free PostNL return label. You do not need to purchase a shipping label or advance shipping costs yourself.

SJELF. / D Ent Consulting
Prickwaert 34
3363 BC Sliedrecht
Netherlands

PRODUCT CONDITION

You may assess a product as you could in a physical shop. Handle the product and packaging carefully. If a product is used or damaged beyond what is necessary to assess it, we may deduct a reasonable reduction in value.

SEALED MUSIC PRODUCTS

For sealed audio recordings and music media, including vinyl and CDs delivered sealed, the right of withdrawal expires when the seal is broken after delivery. This exception applies only if the product was actually delivered sealed and you were clearly informed about this exception before purchase.

Your statutory rights remain applicable to damaged, defective or incorrectly delivered products, even if the packaging has been opened.

REFUNDS

After withdrawal, we refund the amounts due within 10 days at the latest. We may withhold reimbursement until we have received the products or you provide evidence of having returned them, whichever occurs first.

If you return the entire order, we also refund the original standard shipping costs. If you selected a more expensive shipping method, we need only refund the cost of the cheapest standard shipping offered. For a partial return, original shipping costs are not refunded.

Refunds are made without additional charges using the original payment method, unless you expressly agree to another method.

DAMAGED, DEFECTIVE OR INCORRECTLY DELIVERED

Something wrong with your order? Report it through REPORT A PROBLEM or email hello@sjelfmusic.nl. Include your order number and, if helpful, a clear photograph.

In accordance with your statutory rights, we offer an appropriate solution, such as repair, replacement, a price reduction or reimbursement. SJELF. pays the necessary return costs in this situation.

STATUTORY WARRANTY

All products are covered by the statutory warranty. A product must conform to the contract and what you may reasonably expect under normal use. Any manufacturer’s or additional warranty does not limit your statutory rights.

COMPLAINTS

You can submit a complaint about your order or our service by emailing hello@sjelfmusic.nl, using our contact page or calling 06 17663418. Include your order number if available and describe the issue.

We acknowledge receipt and aim to provide a substantive response within 14 days. If we need more time, we tell you when to expect a response.

If we cannot resolve the matter together, you can submit your complaint for mediation to WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil/.

Further information about our complaints procedure is available at https://sjelfmusic.nl/en/pages/complaints.

Your statutory consumer rights remain applicable.

CUSTOM VINYL — MATERIALS YOU SUPPLY

You are responsible for the rights to the music, recordings, images and text you supply. You arrange the necessary permissions and licences for reproduction and production on vinyl, including any fees. SJELF handles your order and passes your files to TWLINCH for production and shipping. SJELF does not arrange or verify music licences for you.

By agreeing in the customizer, you declare that you have the necessary rights and permissions to reproduce the supplied music, recordings, images and text on vinyl and packaging, and that any fees due have been paid. You authorise SJELF to pass the files for your order to TWLINCH and TWLINCH to process and produce them for that purpose.

A Spotify playlist communicates only your music selection. We do not import audio from Spotify. The link does not grant usage rights; you must provide music files that may be used for this production.

The supplied materials are also subject to TWLINCH’s intellectual property and production terms, which you expressly accept before ordering. You can view and save both sets of terms using the links in the customizer. Mandatory statutory consumer rights remain applicable.

INTELLECTUAL PROPERTY

SJELF.’s own texts, designs, photography and other content may not be copied or commercially used without permission insofar as intellectual property rights apply. Rights to third-party work remain with the respective rights holders.

PRIVACY

We process personal data according to our Privacy Policy, available through our privacy policy.

FORCE MAJEURE

If performance is temporarily impossible due to circumstances beyond our reasonable control, we inform you as soon as possible. This provision does not limit mandatory consumer rights, including your rights in the event of late delivery.

APPLICABLE LAW AND DISPUTES

Contracts with SJELF. are governed by Dutch law. If you live as a consumer in another EU country, that country’s mandatory consumer rights remain applicable. We first try to resolve any dispute together. If this is unsuccessful, the dispute may be submitted to the competent court.

Questions about these terms? Contact hello@sjelfmusic.nl.

SJELF. MAKE ROOM FOR MUSIC.

Last updated: 28 September 2026

RETURNS & REFUNDS

Is a product not quite what you expected? Below we explain how returns and refunds work at SJELF. Your statutory consumer rights always apply.

COOLING-OFF PERIOD

When buying online, you generally have the statutory right to withdraw from the purchase without giving a reason within 14 days after the day you receive your order.

If your order contains several products delivered separately, the cooling-off period starts after you receive the last product. Discounted and second-hand products are also covered unless a statutory exception applies.

After notifying us of withdrawal, you have a further 14 days to send the products back.

REGISTER A RETURN

You can easily register your return through our contact page:

WITHDRAW FROM YOUR ORDER →

You may also notify us by email at hello@sjelfmusic.nl, by post, or using the model form at the bottom of this page. Any other clear statement that you wish to withdraw from the purchase is also valid.

Preferably include your name, order number and the products you wish to return. You do not have to give a reason. After receiving your notification, we will send confirmation and further instructions.

RETURN COSTS AND SHIPPING

Returns use SJELF’s PostNL return label. Returns are always free.

Please register your return first. We will then send you confirmation, return instructions and the return label.

If a product is damaged, defective, incomplete or incorrectly supplied, we cover the necessary return costs.

RETURN ADDRESS

Returning something? We arrange your free return label.
Register your return at hello@sjelfmusic.nl, preferably including your order number. We will send you a free PostNL return label. You do not need to buy a shipping label or pay shipping costs upfront.

SJELF. / D Ent Consulting
Prickwaert 34
3363 BC Sliedrecht
Netherlands

PRODUCT CONDITION

If the product is damaged, or its packaging is more damaged than necessary to try the product, we may charge you for the resulting reduction in the product’s value. Please treat the product carefully and make sure it is well packaged when returned.

Take care with any product you may wish to return. You may examine it as you would in a physical shop.

If a product has been used or damaged beyond what is necessary to establish its nature, characteristics and functioning, we may deduct a reasonable reduction in value. Original packaging is not always required, but helps you return the product safely and complete.

SEALED MUSIC PRODUCTS

For sealed audio recordings and music media, including vinyl and CDs supplied sealed, the right of withdrawal is lost if the seal is broken after delivery.

This exception applies only if the product was actually supplied sealed and you were clearly informed before purchase that breaking the seal would result in losing your right of withdrawal.

If you receive a damaged, defective or incorrectly supplied product, your statutory rights remain applicable even if the packaging has been opened.

REFUNDS

We refund you no later than 10 days after you notify us of withdrawal. We may withhold reimbursement until we have received the products or you have provided evidence that you sent them back, whichever occurs first.

If you return the entire order, we also refund the original cost of our standard shipping. If you selected a more expensive delivery method, we refund no more than the cost of the cheapest standard shipping offered.

If you return only part of an order, the original shipping costs are not refunded.

Refunds are made without additional charges using the same payment method you used, unless you expressly agree to another method.

BUILD YOUR SJELF

If you received a bundle discount and return some participating products, we recalculate the discount based on the number of participating products you keep. The difference may be deducted from your refund.

DAMAGED, DEFECTIVE OR INCORRECTLY SUPPLIED

Report a problem through our contact page:

REPORT A PROBLEM →

Include your order number and describe the problem. Add a clear photo if it helps us assess the issue.

In accordance with your statutory rights, we will seek an appropriate solution, such as repair, replacement, a price reduction or a refund. SJELF covers the necessary return costs in this situation.

MODEL WITHDRAWAL FORM

Open the printable withdrawal form. You can print it or save it as a PDF using the print function.

Complete and return this form only if you wish to withdraw from the contract. You do not have to use it: another clear statement is also sufficient.

To:
SJELF. / D Ent Consulting
Prickwaert 34
3363 BC Sliedrecht, Netherlands
hello@sjelfmusic.nl
06 17663418

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*):

Product(s) / service:
................................................................................................
................................................................................................

Ordered on (*): ................................ Received on (*): ................................

Order number (if known): ................................................................

Name(s) of consumer(s): ................................................................

Address of consumer(s): .........................................................................
................................................................................................

Signature of consumer(s), only if this form is submitted on paper:

................................................................................................

Date: ................................

(*) Delete as appropriate.

QUESTIONS?

For questions about returns or refunds, contact us via our contact page, hello@sjelfmusic.nl or 06 17663418.

SJELF. MAKE ROOM FOR MUSIC.