PACKED WITH CARE. RETURNED WITHOUT FUSS.

SHIPPING
& RETURNS.

We keep it simple. NL €5, BE/DE €6, FR/LU €8 and DK/UK €10. Free standard shipping from €125 after discounts; every order includes tracking and returns use a SJELF return label.

SHIPPING SHIPPING FROM €5 · FREE FROM €125
DISPATCH SHIPPED IN 1–5 WORKDAYS
RETURNS 14 DAYS TO REGISTER
Carefully packed SJELF orders ready for dispatch

PACKED WITH CARE.

SHIPPING.

SHIPPING FROM €5.
FREE FROM €125.

NL €5 · BE/DE €6 · FR/LU €8 · DK/UK €10. Free standard shipping from €125 after discounts. Insured shipping is optional: €3.50 extra.

  • 01
    POSTNL + TRACK & TRACE.

    You receive tracking details once your order has been dispatched.

  • 02
    SHIPPED IN 1–5 WORKDAYS.

    We dispatch within 1–5 working days. This is not a guaranteed delivery time.

  • 03
    DELIVERY TIME MAY VARY.

    The final delivery time depends on the destination country and PostNL.

CHANGED YOUR MIND?

RETURNS.

14 DAYS TO DECIDE.

You can withdraw from your purchase without giving a reason within 14 days after the day of receipt. If items from one order arrive separately, the period starts after you receive the last item. After notifying us of withdrawal, you have a further 14 days to return the items.

You do not need to arrange a shipping label. SJELF provides a free PostNL return label: returning your order costs you nothing.

REGISTER A RETURN

FOUR SIMPLE STEPS.

HOW TO RETURN.

We make returns straightforward.

  1. 01

    REGISTER.

    Register your return within 14 days after the day of receipt.

  2. 02

    LABEL.

    SJELF provides a PostNL return label.

  3. 03

    PACK.

    Pack your return carefully and attach the return label.

  4. 04

    RETURN.

    Hand in the parcel and keep your proof of postage until your return has been processed.

WE'LL MAKE IT RIGHT.

DAMAGED OR
WRONG ORDER?

Received the wrong product or a damaged order? Let us know and include clear photos if possible.

If an incorrect or damaged delivery needs to be returned, SJELF covers the necessary return costs.

REPORT A PROBLEM

MONEY BACK. CLEARLY EXPLAINED.

YOUR REFUND.

FULL RETURN.

THE COMPLETE ORDER.

Returning the complete order? We refund the returned products and the standard shipping costs originally paid.

PARTIAL RETURN.

PART OF THE ORDER.

Returning part of your order? We refund the returned products.

Original shipping costs are not refunded for a partial return.

We refund the amount due no later than 10 days after your withdrawal notice. We may wait until we have received the items or you have shown that you returned them, whichever happens first. Refunds are free of charge using the same payment method, unless you expressly agree to another method.

VIEW REFUND POLICY.

RETURN ADDRESS

Returning an item? We arrange your free return label.
Email hello@sjelfmusic.nl, preferably with your order number. We send you a free PostNL return label, so you do not need to buy a label or pay shipping costs in advance.

SJELF. / D Ent Consulting
Prickwaert 34
3363 BC Sliedrecht
Netherlands

LOSS IN VALUE

If the product or its packaging is damaged beyond what is necessary to assess it, we may charge you for the resulting loss in value. Handle it with care and pack it properly for return.

You may assess the product as you would in a shop. Original packaging is not a general condition for returning it.

WITHDRAWAL AND PRINTING

You can withdraw using our return form, email, post or another clear statement. Prior approval is not required.

Open the printable model withdrawal form →

For audio recordings delivered genuinely sealed, the right of withdrawal ends when the seal is broken, provided you were clearly informed before purchase. Your statutory rights remain in the event of a defect or incorrect delivery.

Read all return conditions.

STILL NEED HELP?

LET'S SORT IT OUT.

Cannot find your answer? Let us know. We will help you.

CONTACT SJELF